Customer Service Hours of Operation
Monday - Thursday: 8:00am - 5:00pm PDT
Friday: 9:00am - 5:00pm PDT

Repairs and Returns

Initiate a repair service for your Nixon watch or start a return with ease using our step-by-step process.

Return Policy

We hope you’re stoked with your gear but if you need to return something, we’re happy to help. Returns must be unused, unworn, in original packaging with all tags attached. Your refund will be processed within 7 to 10 business days after your return is received. Refunds are issued in the original form of payment.

Disclaimer: Custom watches and Engraving orders, facemasks and gaiters are non-refundable and therefore excluded from return policies, sorry!

Start A Return

Custom and Engraved Watches

Nixon custom and engraved watches cannot be exchanged or refunded. Custom and engraved watches can be returned as a warranty claim, for defects in materials or workmanship, under the Nixon Warranty Policy.

Service Dollar Off Codes

Items purchased with the service offer coupon are final sale.

Promotional Discount Codes

Items purchased under these programs are final sale. Learn more about our promotions here.